Wholesale Policies

ORDERING:

• Minimum Order (per delivery point) $300.00
• Minimum Order Quantities Apply. Orders quantities MUST be in whole case-
  packs per SKU
• All Prices are subject to change without notice

**We do not permit the sale of our products to third party sellers - this includes Etsy, eBay, or other such platforms.  If this policy is violated your account will be suspended for 90 days

SHIPPING: 

• DOMESTIC:
  • Ground Shipping via FedEx. Shipping cost is calculated based on order dimensional weight.
  • Customer-Arranged Pick Up: Available for a $25 processing fee.
    • Pick up must occur within 5 business days from the notification date.
      
    • Customers must provide 24-hours notice before pick up.
    • Pick up by appointment only. Pick up hours 10AM - 4PM, Monday-Friday, excluding federal holidays.

    • Require Documentation:
      • A valid government-issued ID must be presented at pick up. 
      • Bill of Lading (BOL) from customer-arranged freight carrier or provided by Smoko. 
      

  • Customer’s Carrier Account: Ship with the customer’s UPS/FedEx account for a $25 processing fee.

    • The Customer’s UPS/FedEx account must be provided on the wholesale application form and in the order notes when an order is placed.

• INTERNATIONAL: We are not taking international accounts at this time. If you are interested in stocking Smoko outside of the US, please email wholesale@smokonow.com to find a distributor in your region.

  
  

PAYMENTS: 

• All orders must be paid in-full. Items on incomplete orders are not reserved.
  MasterCard, VISA and American Express are accepted

BACKORDERS:

• We do not take backorders on out-of-stock items. If an item you want is out of stock, simply add your email address to the wait-list for that product. You will be notified when the product is back in stock. All sales are on a first-come, first-serve basis.

ORDER CHANGE:

• Please contact us right away at wholesale@smokonow.com if you need to make any changes to your order (e.g., SKU, quantity, etc.); however, we cannot guarantee that changes can be made.  

ORDER CANCELLATIONS AND RETURNS:

• Any claims of damages, shortages, or defective merchandise must be reported within 48 hrs of order receipt.
• Order receipt time/date is determined by carrier delivery date as indicated on the specific carrier’s package tracking page.
• All claims of physical damage or defect must be accompanied by images, videos, and/or reports.
• An Order is deemed COMPLETE once all packages associated with the order and tracking number are delivered.
• The Seller is not responsible for stolen packages, and any claims of NON-DELIVERY/PACKAGE THEFT contradicted by the carrier’s delivery status must be accompanied by a police report from the police department local to the delivery address.
• The customer is advised to invoke buyer protection with the credit card issuer in case of package theft. Erroneous chargebacks stemming from package theft will result in account closure.
• Returns are not accepted unless goods arrive damaged/defective.
• Refused orders and merchandise returned due to customer error are subject to a 33% restocking fee.
• Orders change/cancellation fee of 20%. Change or Cancellation Requests must be submitted via email within 24 hours of order placement.
• Customers are responsible for shipping fees on returned items. Refunds and credits are contingent on the complete return of claimed damaged items.

CONTACT US:

We are always ready to help you should you have any questions.
Email: wholesale@smokonow.com