Shipping

GENERAL SHIPPING

Orders ship Monday-Friday.
Pre-order items will be shipped on the estimated ship date. See product page for more information.
Some items may ship separately.
Some items can't be shipped internationally; others can't fly through the sky. See product page for more information.

WHEN WILL I GET MY ORDER?

In-stock orders normally ship within 1-2 business days.

TRACKING

An email with tracking information will be sent once an order has been shipped (with most carriers). You can also track your package from your Account page. Tracking is not available on International Economy.

FAQ

FREE US STANDARD SHIPPING ON ORDERS $75+

Smoko is provides customers free standard shipping for orders over $75 to an address in the contiguous U.S. (no PO boxes). This discount will happen automatically,

SHIPPING MULTIPLE ORDERS

Multiple orders placed on the same day can be combined, please bug us info@smokonow.com.

SHIPPING TO MULTIPLE LOCATIONS

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

ADDRESS CHANGES

You may change the address anytime before the order is shipped.

INTERNATIONAL SHIPPING

COUNTRIES WE SHIP TO

United States
France
Germany
Canada
Ireland
United Kingdom
Australia
Austria
Belgium
Croatia
Czech Republic
Denmark
Finland
Fiji
Greece
Greenland
Guam
Hong Kong
Hungary
Iceland
India
Israel
Italy
Japan
Latvia
Lithuania
Malaysia
Mongolia
Netherlands
Netherlands Antilles
New Zealand
Norway
Peru
Poland
Portugal
Philippines
Papua New Guinea
Saudi Arabia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
Venezuela, Bolivarian Republic Of
Vietnam
Virgin Islands (British)
Virgin Islands (U.S.)

May subject to change.

CUSTOMS FEES

Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.
These fees are NOT included in your shipping charges.
We are not able to mark orders as "gifts".
We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
Smoko has no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office if you need to know more.

APO/FPO SHIPPING

We are able to ship most of our products to U.S. Military APO/FPO addresses. Some products cannot be shipped to APO/FPO addresses and those are marked on the product page. Unfortunately, we cannot supply tracking numbers for shipments to APO/FPO addresses.

When completing your Shipping Address during checkout, please make note of the following.